Thank you for all our patients that answered our Accreditation Voice of a Patient Survey.

We value all your feedback.

Our Accreditation standards require us to show the results from the survey.

Our Net Porter Score is 70.

From your feedback we are working to improve on:

Everything to run on time:

We are try our best at all time’s to try to run on time. However sometimes we do have patients that may need a little extra time in their consult. At times we also have emergency walk in’s that require our attention. We will advise you before your consult if the Dr is running behind time and we thank you for your patience in this matter.

To making an appointment easier on a day and time that suit you & I am able to see a doctor when I need:

We have made more Book on the Day appointments with our doctors to try and make, making an appointment easier for you on a day and time that suits you.

The practice makes adequate provision for my privacy:

If at any time you feel that your privacy is being compromised please let the Doctor or any of our staff know, so that we can make sure we can make you feel more comfortable in your privacy.

This may mean having a private conversation in an office, rather than at reception.

You can request that a third party is in the room with you.

Please be reassured that at all times your Privacy and Confidentiality is our priority when you are in our clinic.

Please see the full survey results below:

Please click the image above to view in a separate tab

Dear Valued Patient

As a patient of Drysdale Clinic currently receiving medical care with accounts covered for by TAC or Workcover we are writing to you today about some futures changes that you need to be aware of in regards to your accounts.

As you are aware, GP’s have been calling on the Federal Government for some time to increase Medicare Fees for GP’s to match those set by AMA (Australian Medical Association). TAC and Workcover use these guidelines to set their fees. As with Medicare these fees continue to fall increasingly short of AMA’s recommendations.

Drysdale Clinic reached out to TAC and Workcover to increase these fees to match our clinic fees so Drysdale Clinic could continue to provide this service to our patients but our request was rejected.

This result has unfortunately resulted in Drysdale Clinic having to make the tough decision to change how TAC and Workcover accounts are processed for our patients.

What does this mean for the patient?

Commencing on the 1^st of August 2023, TAC/Workcover patients will be required to pay for their consultation on the day and then the patient themselves will have to claim back the consult fee through TAC/Workcover/Insurance or employer directly.

There will also now be a small out of pocket cost to the patient for this type of consultation.

This has been a difficult decision for Drysdale Clinic to make and we have exhausted all avenues to avoid having as much impact on our patients as possible. Without any changes, it has ultimately forced GP’s and many other clinics to decide between either ceasing to provide TAC/Workcover consults for their patients or begin asking patients to cover the difference.

We hope in the future the Federal Government will unfreeze Medicare rebates and begin matching AMA’s fees but until then Drysdale Clinic has had to regrettably make this tough decision.

If you have any questions please do not hesitate to contact Drysdale Clinic on (03) 5251 2865 or via email on admin@drysdaleclinic.com.au.

Thank you for your understanding,

Drysdale Clinic

Practice Mission Statement

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

We are a group of doctors committed to personal care.

We place importance on preventive medicine and aim to treat the individual with reference to family, occupation and lifestyle.

We are focused in making a difference within the community and pride ourselves in giving back to the greater community within the Bellarine Peninsular.

We work in a very faced paced medical practice and at times it can be very stressful. We will respect your rights as a patient and will do the best we can with the tools we have to accommodate your request. In return we ask you to please respect us and be kind and appreciative.

Practice Values

Team Work:

When individuals realise that working together is more effective than working alone. Teams are effective when they aren’t just dividing up tasks and working independently to get them done faster. Great teamwork is about working together and collaborating to come up with better approaches.

The right teamwork for the job is when your team delivers better outcomes than any one person could on their own.

Achieving a goal is often easier when tasks are done cooperatively rather than relying on each individual’s singular efforts.

Respect:

Fosters a culture of collaboration, open communication, and support among team members, regardless of their position or background.

Integrity:

Integrity is the practice of being honest and showing a consistent and uncompromising adherence to strong moral and ethical principles and values.

1. Be there for other team members.
2. Try to improve your work ethic and productivity.
3. Help create a positive work environment.
4. Be able to be trusted and trust others with confidential information.
5. Strive for respectful, open communication.

Drysdale Clinic’s Core

Behaviour Values:

• Ownership
• Responsibility
• Accountability
• Respect
• Honesty

Unaccepted behaviour in the work place:

• Blame
• Denial
• Excuses
• Disrespect
• Dishonest